RETURNS, EXCHANGES & STORE CREDIT
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Purchasing Online
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How do I place an order?
Depending on availability and shipping restrictions, purchases may be made directly through Xcept Sundays.com. You can contact Xcept Sundays via email at svbaines@gmail.com. Emails will be responded to within 1-2 business days. Request for custom orders must first be contacted via email prior to scheduling a consultation. Please note we are available Monday-Friday from 10AM-7PM(EST) and Saturday 11AM-7PM(EST), excluding holidays.
Can I cancel or modify my order?
Orders that have not yet shipped can be cancelled by contacting via email at xceptsundays@gmail.com, as soon as possible. Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. Custom orders cannot be cancelled nor returned.
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Returns & Exchanges
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What is your return policy? How many days do I have to return a product?
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You have 14 days after the delivery of your order to return merchandise. We don't do refunds, but we will issue a store credit that never expires.
**Please note, all sale items are final sale and are not eligible to be returned.
Return merchandise must be post marked within 14 days from the date of delivery to XceptSundays.com. Xcept Sundays reserves the right to deny a return if they do not meet the standards once inspected by staff.
Xcept Sundays does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. The address for return can be found on your invoice included with your package.
Merchandise that has been worn, used, altered or damaged will not be accepted. Returns on these specific items will only be honored if the label remains intact.
Xcept Sundays reserves the right to refuse return of any merchandise that does not meet the above return requirements in Xcept Sundays sole discretion.
For updates regarding your return, please contact xceptsundays@gmail.com and include the return tracking number. Emails will be responded to within 1-2 business days.
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How do I return an item?
Easy-to-follow return instructions are included with each shipment. Xcept Sundays does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Xcept Sundays will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
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How long does it take for store credit to be issued?
Merchandise returned to XceptSundays.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the form of store credit. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
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How do you exchange an item with XceptSundays.com?
Xcept Sundays cannot accommodate automatic exchanges at this time. Please return the original item for a store credit using the return instructions provided in your shipment and a new purchase can then be placed on
XceptSundays.com. Please note that new orders are subject to merchandise availability.
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Can I exchange or return an item gifted to me by someone else?
Gift items purchased on XceptSundays.com may be returned. However, refunds may only be issued as store credit.
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Xcept Sundays cannot accommodate automatic exchanges at this time. Please return the original item for a store credit using the return instructions provided in your shipment and a new purchase can then be placed on
XceptSundays.com. Please note that new orders are subject to merchandise availability.
Can I return a personalized item?
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.
What do I do if there is something missing, defective, or not what I ordered?
Please contact us immediately via email (svbaines@gmail.com). Have your order number on hand. Your order number can be found in your confirmation email.
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How to proceed if item is damaged upon receiving?
Please take a photo of the item and email it to our svbaines@gmail.com with a description of the damage. Upon inspection of the photo you will be advised to return the damaged item, and we will then issue you store credit via E-Gift Card.
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Please keep in mind: even great quality up-cycled pieces have signs of imperfections because much of these items are vintage, some pieces may show varying degrees of wear and distressing.